A common cause for an external battery powered machine to fail to start is a blown fuse on the battery cables. The fuse can be found inside a black casing which is attached to the positive red cable. The black casing can be difficult to open the first time. Opening it with a flat head […]
For instructions on how to change a roller, please watch the video below. Please take note of the following points: Ensure you wear safety goggles. For a v1 machine & gold rollers shown in the video below, use a 4mm (0.1575″) drill bit & 4mm pop rivets. For a v2 machine with silver rollers, use […]
This article addresses fixing of Top or Bottom motor failure message coming up during initialisation or normal operation of the V1 and V2 machines. V2 machines were released in October 2020. If you would like to determine if you have a V1 or a V2 machine, please read this article here. For V1 machines: This […]
The most likely cause of this issue will be a battery that isn’t fully charged. If this is the case, the blue low battery warning light will be on, the battery level indicator bars on the right of the LCD display will be down to one bar and the LCD screen will display a low […]
When receiving this error, the first thing to check for is a ball jam which is stopping the carousel from turning. If there is, ensure your machine has been turned off at the master switch and carefully remove it. If there is no ball jam, then please follow these troubleshooting steps in the following order: […]
The first action to take is to check that the reset switch hasn’t “popped”. If it has, the button will feel firm. Simply pressing the button will solve this problem and the machine should operate as usual. If this doesn’t solve the problem, ensure there isn’t a ball jam behind the throwing wheels. If there […]
The receiver chip can be found at the top of the motherboard and is connected to the motherboard by a seven-pin connection and some glue. To remove the receiver chip from the motherboard, first cut away the glue using a pair of scissors or cutters. We find Xuron cutters to be most effective, but you […]
In order to maintain the health of your Spinfire ball machine you can vacuum out the inside of your machine to remove ball fluff. The outside of the machine can be wiped down with a mild detergent. However, please be careful not to get water inside the machine. The throwing wheels should be wiped down […]
If your local Spinfire distributor has determined that your machine requires a new motherboard, please watch the following videos for instructions on how to replace it.
This article helps you in understanding and using the ‘pairing’ feature of the Spinfire ball machine remote. By default, each remote is capable of controlling multiple Spinfire ball machines, and each machine can receive commands from multiple remotes. This means no pairing is required when using the original remote that came with your machine. If […]
Normally, when you press a button on the control panel (depending on which button), you should hear a beep to confirm it has been pressed. This is very useful when using the remote control to confirm the machine is receiving the command. The beep comes from a small speaker embedded onto the motherboard. If you […]
If your external battery is not working, please follow the troubleshooting steps below. This guide assumes you’ve already tested an alternative power source, such as the AC adaptor, and confirmed that it is functioning properly. Check the master switch setting: For V1 machines, make sure the master switch located underneath the machine is set to […]
If you discover that your battery has become swollen or heating up excessively while charging, please cease using it. Rest assured, it is perfectly safe and there is no risk of fire or danger. This is caused during charging when one of the 2 volt cells (your battery has 6 x 2 volt cells, totalling […]
In two-line drill mode, the throwing wheels should move to the opposite side only after shooting a ball. If you find that the throwing wheels are moving to the opposite side despite not shooting a ball, it is likely that the ball detection sensitivity setting is incorrect or one of your throwing wheel motors is […]
The Spinfire Standard Charger and Fast Charger are both “smart” chargers, meaning they will not damage your battery if left on for long periods of time. The charger will also protect the battery from damage in the event of unexpected surges in power when charging. The Spinfire Standard Charger will safely charge your battery in […]
Horizontal oscillation will move from side to side at a set speed. Depending on the speed/timing of the feeder, it is possible for balls to fire out in what appears to be fixed positions on the court (eg, one to each side, or all balls to one spot). To resolve this, simply alter the interval speed to […]
This article only relates to v1 machines. V1 machines were sold prior to October 2020. Here is a picture of a v2 machine versus a picture of a v1 machine to help you identify the difference. If you experience a HCAL or VCAL error when initialising, there may be a problem with a sensor inside […]
Sometimes the machine will only shoot to the right (when standing behind the machine, looking forward). It may even shoot inside the purple case. This issue is caused by a fault with the horizontal sensor (it may simply have become unplugged through vibrations). To resolve this issue temporarily, please start your machine in “manual mode”. To start your […]
If you find that a ball gets stuck behind the two throwing wheels, the machine may shut down to prevent damage to the circuit board. Follow the steps below to clear the ball jam: For V1 machines: Please turn the machine off at the master switch under the machine, remove the carousel (never bend the […]
If you find that your ball machine is regularly suffering from a ball jam, please check the wire that hovers above the drop hole. This wire should prevent more than one ball falling down the chute at any time. Note: This article addresses the issue of ball jams occurring even when the carousel is not running. In […]
If when turning on your machine, the throwing wheels fail to start spinning please follow these steps. With the machine switch off and the master switch set to “0”, check that the throwing wheel is firmly attached to the axle of the throwing wheel motor. The process is the same for the bottom throwing wheel. […]
Occasionally, you may find balls inside your machine. Please do not attempt to retrieve them while the machine is on. Turn your machine off at the control panel and then at the master switch under the machine. Manually swivel the internal firing mechanism to either side to allow access so that you can reach inside and retrieve the […]
It is possible to adjust the feed speed of this machine. If you are finding that interval “20” is not fast enough to suit your practice sessions, please see the “feeder speed calibration” heading here.
If the battery is fully charged, your machine should last a minimum of 3 hours (and can last up to 8 hours on basic settings). If you are not achieving 3 hours, it may be time to replace the battery. Our Lithium LiFePO4 batteries are covered within the machine’s 2 year warranty, while our SLA batteries only […]
If your remote control is only working at close range or not functioning at all, please follow the steps below to help troubleshoot and resolve the issue: Checking the remote battery: One possible reason for the remote not working or having limited range is low battery power. Please try replacing the battery with a high-quality […]
When a ball is fired, the motherboard detects this. Detecting a ball firing out is used for: Pausing the feeder motor for a short period of time, determined by the INTERVAL setting selected by the user on the control panel. Moving from side to side when the 2 LINE DRILL is turned on. Pausing the […]
If your machine will not turn on, please try the following in this order: Please check that the master switch has been turned on (I = internal battery, II = external battery or AC adaptor) and that you are holding the POWER button for at least 5 seconds. If you have an external battery machine, […]
If either your top or bottom wheel is spinning at high speed when your machine is turned off, you will be able to stop it by turning off the master switch under the machine. This usually happens when certain components on the motherboard have broken (can be caused by a major ball jam). The only way to repair this […]
This article relates to v1 machines only. To determine if you have a v1 machine, please read this article here. If you have a v2 machine and need assistance troubleshooting this issue, please check this article here. If you are experiencing a “Top motor error, please check for ball jam” or “Bottom motor error, please […]
Please check if the wheel is rubbing against the motor housing. There should be approximately a 1-2mm gap between the inside of the wheel and the motor housing. If there is not, please loosen the grub screw inside the throwing wheel (tightening it onto the axle) and then slide the wheel 1-2mm away from the housing, before re-tightening it. […]
All Spinfire ball machines will perform slightly differently because of manufacturing tolerances and while the example settings generally perform well, in some cases they don’t produce the results that you are looking for. In order to set up your machine to perform how you would like it to: Position the ball machine in the centre […]
If only your POWER button is working and all other buttons are not working at all, please refer to this article instead. This article can help if: At least 2 of your buttons are working, but not all buttons Commands are being sent to the machine without you pressing the buttons (eg, if a button […]
To achieve the most accurate results, we recommend you use “pressureless” balls with your machine. It is not recommended to mix brands or ball types. All balls must be identical to achieve the highest level of consistency. We recommend Spinfire Touch tennis balls which have been thoroughly tested with Spinfire ball machines. However, other brands […]
The feeder motor is the motor which turns the carousel to stir the balls and feed them into the throwing wheels. To begin with, please ensure your interval setting is on 20 when testing this function. The most common cause for the feeder motor not working is the cable has detached from the motherboard. This […]
This can happen when the remote control receiver chip vibrates off the motherboard (and the software is set for interval mode 2). If you find your remote control will not work, then this will be the cause of the problem. To resolve it, please undo the 4 screws on the control panel and gently remove it to inspect the […]
When contacting us or any of our dealers for support, please be sure to provide us with the serial number which is located on the base of your machine and as detailed a description as possible of the problems your machine is having. Furthermore, any video footage you can supply showing the problem will greatly assist us in […]
Should any part fail due to defective workmanship or faulty materials within the warranty period, Fry Developments Pty Ltd, trading as Spinfire, or its distributor will repair or, at the distributor’s option, replace the defective part free of charge. The standard warranty period is two years from the date of original purchase. This may vary […]